# Customer-Impact Summary: 2026-07-15 Kafka file-download consumer-group replay and Nearmap throttling

Incident: `INC-2026-07150002`  
Status: **Monitoring / Remediation Pending**

## Confirmed

- Multiple external iframe customers experienced failures while generating designs.
- One captured report at approximately 3:58 PM EDT showed continued design failures.
- The visible customer symptom was `Aerialytic error (code undefined)`.
- Production was rolled back and the latest runtime sample was healthy.

## Not Yet Proven

- The exact number of unique customers, projects, or failed jobs.
- Whether every failed request has been recovered.
- Final contractual SLA impact.
- Whether all customers require direct notification.

## Customer Recovery Gate

Customer communications must use the deduplicated impact inventory, identify whether each job was recovered or needs retry, and remain approved by Customer Success/Support. Aggregate DLQ counts must not be presented as customer counts.

The original screenshots are immutable restricted evidence because they contain customer identity and project-address information. Public artifacts include hashes and redacted descriptions only.